However, after attempting jest to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The player from Poland had deposited ZŁ setka at an przez internet casino, expecting to receive a 50% premia and setka Free Spins. The casino’s on-line czat informed the player that he did not qualify for the bonus due owo high bonus turnover. The player had sought a refund of his deposit but was told żeby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds.
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- The issue was subsequently resolved, with the player confirming receipt of his winnings.
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However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player państwa asked owo obtain the full history from the casino so that the situation could be further investigated.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to go through, which she perceived as a trap. Despite our attempts jest to mediate, HellSpin Casino had not responded to our communication efforts. As the casino was operating without a valid license and didn’t refer owo any ADR service, we had been unable owo resolve the issue. The player from New Zealand had requested a withdrawal prior owo submitting this complaint.
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We advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite multiple attempts owo contact the player for further information, no response państwa received. Consequently, the complaint państwa rejected due owo lack of communication. The proliferation of gambling enthusiasts in Canada today remains an exciting development. Currently,leading operators like HellSpin Casino Canada are remarkably redefining the gambling landscape.
